GiftHorse experiences are designed to be flexible and easy to share.
Please review our policy before completing your purchase:

• Gift vouchers are non‑refundable once purchased.
• If your plans change, you may exchange your voucher for another experience of equal value, provided you notify us at least 24 hours before the booked date or voucher use.
• Vouchers remain valid for 12 months from the purchase date.
• To request an exchange or reschedule, please contact our support team with your order details.

Thank you for understanding — this helps us ensure smooth scheduling and availability for everyone.